We are seeking a dedicated Tax Clerk to join our Customer Support team in Verden/Aller, Germany. This full-time position offers hybrid working options and is open to early-career professionals.
Key Responsibilities
- Provide first- and second-level support for our bookkeeping software via phone, email, and TeamViewer; assist users after onboarding to use the software efficiently and resolve functional issues.
- Document, classify, and follow up on support tickets in internal systems; collaborate with development and QA teams; contribute ideas, staying informed about regulatory changes.
- Prepare and deliver regular online or on-site trainings for users; represent the company at trade fairs and user events to maintain strong customer relationships.
Ideal Candidate
Must-Haves- Completed vocational training as a tax clerk or similar qualification.
- Experience with tax or bookkeeping software.
- German language skills at C1–C2 level.
- Enjoyment of customer contact and a service-oriented mindset.
- Ability to explain complex tax topics in clear, simple terms.
- Experience conducting webinars or classroom trainings.
- Involvement in QA or software requirements processes.
- Agricultural bookkeeping exposure.
- Familiarity with DATEV Kontenrahmen (chart of accounts).
Benefits
- Secure, permanent position within an innovative, close-knit company with flat hierarchies.
- Competitive compensation including a 13th salary, holiday and Christmas bonuses, plus individual performance-based bonuses.
- Flexible working hours, partial home office, and 30 days of vacation per year (plus time off on Christmas Eve & New Year’s Eve).
- Modern workspace with electrically adjustable desks.
- Extensive training and development opportunities, supported in up to 90% of cases.
- Multiple benefits: free beverages and fruit, company events, EGYM Wellpass, JobRad, retirement plan, parking, and EV charging stations.
Location & Working Model
- Location: Verden/Aller, Germany
- Working Model: On-site with partial home-office (1 full day or 2 half days per week)
- Travel: None
Employment Type: Full-time
